Super Managers and Admin users can set up or change account SSO settings on a self-service basis. More information regarding user roles can be found here.
If you don't know who this is at your organisation, let us know at support@createiq.tech and we'll put you in touch.
💡 If you're setting up SSO it's essential to engage with one of your Technical or IT team members to perform the required configuration in your organisation's systems before you begin.
How do I activate "Single Sign-On" (SSO) for my organisation?
CreateiQ supports SAML, a common global SSO standard.
Go to the Settings menu and navigate to the SSO tab. Toggle Single sign-on from Disabled to Enabled. Enter the:
- Issuer URI,
- ACS/SSO URL, and
- Signing Certificate
and click "Apply SSO settings". These details can be generated using your organisation's Identity and Access Management Solution.
It's important you don't forget to make a note of the ACS URL and Entity ID details - you'll need these to configure SSO access at your organisation.
To mitigate the risk of lockout when enabling SSO a member of the CreateiQ technical team can join you on a call throughout the process. Email us at support@createiq.tech to set up a call.
I've forgotten my password - can you help?
Of course! Hop to the login page, enter your email address and click Next. Then click on the Forgot Password button and follow the instructions to reset your password.
Why have I been logged out?
For security reasons, CreateiQ has a timeout period. This is after 2 hours of inactivity.
Rest assured that all your actions are automatically saved - so no work will be lost.
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